Terms and Conditions On-line Lessons
1. Registration and Payment:
1.1 Full payment for the course must be made prior to starting the course, including payment for any official documentation.
1.2. All costs incurred due to measures taken to recover unpaid fees will be paid by the student.
1.3. Should any monies be outstanding then we reserve the right to discontinue that student’s studies and charge interest at 7.5% over and above the current base rate as held by Lloyds Bank.
1.4. The course fees do not include costs that are incurred on your behalf such as examination fees, personal medical insurance. Coursebooks are not included in the course fees. However, you will not need to buy a coursebook for the on-line courses.
1.5. ‘Distance Contract’ means a distance contract or an off-premises contract as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (as amended from time to time). In the event of a Distance Contract, students who are EU citizens shall have the right to cancel within 14 days of the initial application. If a student exercises his or her right to cancel during this fourteen-day period, he or she will receive a full refund of all amounts already paid by the student less any fees charged for services already performed by UKCE.
1.6. Should a student change any of their course details, then we reserve the right to charge a further £25 administration charge.
1.7. The minimum age for enrolment on to an adult course is 16 and for those students aged 16 and 17 we proceed on the basis that the parent, guardian of the student under 18 is aware of the enrolment and is bound by all the terms and conditions set out in this document in lieu of the student.
1.8. Your registration will only be considered complete once all monies are paid, all required documentation has been submitted and your language level has been assessed. For international bank transfers, please add £10 to your payment to cover all bank charges in the UK or 4% if paying by credit card. It is important that when making payments to us, you consult your bank with regards to any charges in your country that may be applicable. We will not cover the bank charges from your country.
1.9 Payments are made through a secure payment system either by CREDIT CARD PAYMENT, PAYPAL, or BANK TRANSFER. Credit card payments are organised and administered jointly by UK College of English and Worldpay (25 Walbrook, London EC4N 8AF, United Kingdom).
2.1. As a part of the registration process we ask you to disclose to us all information that we require in order to assess our obligations and to better understand your requirements.
2.2. When you enrol, we will require that you produce all appropriate documentation, including passport copies, in order to verify the details submitted to register for the course.
2.3. UKCE is committed to comply with the principles and requirements of the General Data Protection regulation 2018 relating to the holding and processing of your personal data. UKCE
will hold and process both electronic and manual, personal data relating to you, any data will be necessary for the performance of this contract and for other lawful processing reasons such as the legitimate interest of the company and where it is necessary for compliance with legal obligation. This data is held electronically on a secure database.
2.4. Contact details: you are required to provide – and keep up to date – your contact details in London, your next of kin’s contact details in your own country and any other changes of circumstance; especially if you hold a visa.
2.5 Your email address may be given to your teacher when enrolling on any of UKCE’s on-line courses.
2.6 Account and Password
2.6.1 If you are provided with a user identification code, password or any other piece of information for any of our on-line courses, you must treat such information as confidential. You must not disclose it to any third party.
2.6.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms and conditions.
2.6.3 If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at email@example.com.
2.6.4. You will be held responsible for any loss or damage resulting from use of your password by any third party.
3.1. A refund will only be considered on ‘Distant Contract’ cases – please see 1.5
3.2. Once a refund is approved, please note:
3.2.1. Refunds may take up to two (02) months from the date when the requisite paperwork is complete.
3.2.2. We do not allow students to transfer their enrolment, credit notes or course fees to any third party.
3.2 If you have requested a refund and it is declined & you are not satisfied with our decision you can visit: www.englishuk.com/en/students/complaints
4.1. We reserve the right to change teachers, times of lessons and on-line platforms and to combine classes if:
4.1.1. Numbers for any class are low, whatever the reason.
4.1.2. We have technical issues or find more suitable learning tools.
4.1.3. A teacher is sick.
4.2. The school is closed for bank holidays and we will not extend courses to compensate.
Students do not lose attendance on these days.
4.3. Holiday entitlement: 3
4.3.1. 1 to 7 weeks – no holiday entitlement;
4.3.2. 8 to 12 weeks – 1 week’s holiday
4.3.3. 12 to 17 weeks – 2 weeks’ holiday
4.3.4. 18 to 23 weeks – 3 weeks’ holiday
4.3.5. 24 to 32 weeks – 4 weeks’ holiday
4.3.6. 33 to 39 weeks – 5 weeks’ holiday
4.3.7. In excess of 40 weeks – 8 weeks’ holiday
4.3.8. Holiday must be taken during the tuition period
4.3.9. The notice period for taking holiday is 5 working days. Students must email a member of the administrative team and email firstname.lastname@example.org or email@example.com at least 5 working days prior to their holiday.
4.4. The school is normally closed for two (02) weeks over Christmas (this holiday will be deducted from your holiday entitlement).
4.5. Absence from school during time taken off as holiday entitlement will not affect your attendance record.
4.6. You cannot reduce weekly study hours or change from a full-time to a part-time course.
4.7. You must use your holiday entitlement when the College is closed.
4.8. If you take an unauthorised holiday, you will not be able to use the time taken at the end of your course.
4.9. Once you have started your course the course cannot be stopped or postponed.
4.10. Changes to the end date of a course already started may be charged £25.
5.1. Students are entitled to:
5.1.1. A placement test & needs analysis.
5.1.2. Monthly tutorials with their teacher.
5.2. The maximum class size is 14.
5.2.1. There may be occasions when classes temporarily exceed this number before students are re-allocated.
5.3. The timetable and structure of the course may be changed whilst the course is running. The College will keep disruption to a minimum. For the most up-to-date information on the timetable please look at the College website
5.3.1. Please note that we enrol students every Monday so the composition of each class changes from week to week.
5.3.2. If you are studying on a part-time basis you will need to be aware that you may be joining an existing full-time course. Our courses are designed around continuous enrolment and cater for both full-time and part-time students.
5.4. General English and Exam Preparation are run on a termly basis. At the end of each term the teacher may be changed.
5.5. Upon completion of their course the students may, on request, receive a certificate, showing their actual attendance rate and language level for that course.
5.6. We invite you to share any comments or feedback. To receive a certificate, you will need to complete the feedback instrument.
5.7. We will not review any feedback or response we receive after the class in question has been concluded or once you have left to College. You must raise any issues with us as and when they appear.
6.1. If your attendance falls below 80%, then we may move you to another class. If your attendance does not improve then your enrolment may be terminated.
6.2. Students who do not complete the placement test prior to the Friday before their chosen start date will not, in any case, be permitted to enter class on Day One. Note – we operate a programme of continuous enrolment and new students may join the class on any Monday.
6.3. We reserve the right to terminate your enrolment in the event of conduct or behaviour which in our opinion diminishes (or may diminish) the reputation of the College, even if such conduct is not in breach of these terms and conditions. The College’s decision is final.
6.4. You must contact the College if you are unable to attend your class. Please refer to the College website for contact details.
6.5. If you connect more than 10 minutes late for a class then you may not permitted to join the class.
6.6. The intellectual property pertaining to our course hand outs and other teaching materials is owned by us and you cannot copy or reproduce the materials for commercial benefit. You also are no allowed to access illegally copied and stored versions of any published material and to do so may put in jeopardy your place on the course.
6.7. You must:
6.7.1. Only speak English in your class.
6.7.2. Inform us if you cannot attend a class for any reason – the production of official documentation to substantiate any such absence will be required.
6.7.3. Comply with reasonable requests made by College employees.
7. 16-17 year olds
7.1. Students of this age must be aware that they will be placed in a class with adults and treated as adults. However, their teacher will have passed police checks to ensure there is no reason why they cannot teach this age group. In the event of this teacher being ill then and the College not being able to provide a cover teacher who has also undergone the check, the student will be moved to a different class with a teacher who has the necessary clearance.
7.4. A parental consent form must be signed and returned to us before 16 and 17 year olds can join a course.
8. Disability Policy
UKCE does not discriminate against anyone in terms of any physical or learning disability. The College may make enquiries during the booking process regarding students’ physical or learning difficulties and any other health issues. If you share any of these issues during the booking process, we can better advise you. The resources at the College’s disposal are as follows:
8.1. Materials can be amended to aid students with visual impairment to a certain extent though they would still need to be able to negotiate the building unaided. Guide dogs are most welcome.
8.2. Students with learning difficulties such as dyslexia and dyspraxia are admitted. Teachers who have these students are made aware that they are joining the class and provided with support on how best to teach students with these difficulties.
8.5. If students reveal any health issues which may impede their performance on the course or their ability to complete the course, we will make them aware of our attendance and refund policy. Any information is stored on the student record and academic managers make teachers aware of any students joining their class with physical or learning difficulties or any relevant health issues. All staff are trained to deal with this information sensitively and confidentially.
9. Access and Interference
9.1 You agree that you will not:
9.1.1. Use any robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, program, algorithm or methodology to access, acquire, copy or monitor the lessons without UKCE´s express written consent, which may be withheld in UKCE´s sole discretion.
9.1.2. Post or transmit any file which contains viruses, worms, Trojan horses or any other contaminating or destructive features, or that otherwise interfere with the proper working of our on-line courses.
9.2. UKCE is not responsible for any documents shared during the lesson that may contain bugs or viruses. You are responsible for configuring your information technology and using your own virus protection software.
10. Complaints and Queries
10.1. If you have any problem with the Website or any of the services or wish to contact UKCE, please contact us through our helpline chat support found on our website or if you prefer, you can email firstname.lastname@example.org
11.1. Save for death or personal injury caused by our negligence we exclude to the extent permitted by law all conditions, warranties and other terms which might be implied by statute, common law or equity any liability for any direct, indirect or consequential loss or damage of any kind, howsoever arising and whether caused by tort (including our negligence), breach of contract or otherwise even if such loss is foreseeable.
11.2. The provisions of clause 8.1 do not extend to any liability to students arising out of any fraudulent misrepresentation made by us or our employees or agents.
11.3. Subject to the provisions of clause 8.1 all activity undertaken by a student is strictly at the student’s own risk and we take no responsibility. This includes any activities where our employee is present as a guide or facilitator.
11.4. We shall take all responsible steps to fulfil student expectations regarding the course, but we do reserve the right to alter services to at least an equivalent standard at no additional cost.
11.5. While we take all reasonable steps to ensure the information contained in our brochures and website is accurate, we reserve the right to alter this, substitute or withdraw any amenity without further notice.
11.6. Should any of the following events occur then we will not be liable to provide further services:
11.6.2. Industrial action.
11.6.4. Civil unrest.
11.6.5. Acts of God. (including flood, earthquake, storm, hurricane, infectious diseases or pandemics or other natural disasters that are beyond the reasonable control of the parties)
11.6.6. Legal action.
11.6.7. Withdrawal of regulatory consents.
11.6.8 Lockout or interruption or failure of electricity
12.1. These terms of business are written in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts.
12.2. The Contracts (Rights of Third Parties Act) 1999 is excluded.
12.3. No variation to these terms will be binding unless the variation is recorded in writing and signed by us and the student.
12.4. These terms of business represent the entire agreement reached by the parties and excluding any fraudulent misrepresentation, no other statement, whether oral or in writing, will be regarded as a contractual term of these terms of business.
12.5 Passport/ID Cards/ Proof of Payment- All students are required to present their passport/ID card and proof of payment on their first day and the school will retain a copy.
12.6 Photography – Sometimes the College or our representatives make record the lesson for promotional purposes. Please advise us at the time of booking if you do not wish to appear in any promotional activity.
13. Changes of these terms