AirCamp Terms and Conditions

1. Registration and Payment:

1.1 Full payment for the course must be made prior to starting the course.

1.2. All costs incurred due to measures taken to recover unpaid fees will be paid by the student.

1.3. ‘Distance Contract’ means a distance contract or an off-premises contract as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (as amended from time to time). In the event of a Distance Contract, students who are EU citizens shall have the right to cancel within 14 days of the initial application. If a student exercises his or her right to cancel during this fourteen-day period, he or she will receive a full refund of all amounts already paid by the student less any fees charged for services already performed by UKCE.

1.4. Should a student change any of their course details, then we reserve the right to charge a further £25 administration charge.

1.5. Registration will only be considered complete once all monies are paid, all required documentation, such as age verification documents) has been submitted and the student’s language level has been assessed.

1.6 Payments are made through a secure payment system either by CREDIT CARD PAYMENT, PAYPAL, or BANK TRANSFER. Credit card payments are organised and administered jointly by UK College of English and Worldpay (25 Walbrook, London EC4N 8AF, United Kingdom).

1.6.1 For international bank transfers, please add £10 to your payment to cover all bank charges in the UK or 4% if paying by credit card. It is important that when making payments to us, you consult your bank with regards to any charges in your country that may be applicable. We will not cover the bank charges from your country.

2. Safeguarding

2.1. The minimum age for enrolment on to an AirCamp course is 4 and the maximum age is 17. No adults will ever be enrolled into an AirCamp course.

2.2 All our online lessons are compliant with our Safeguarding Policies. For more information  on these policies see: https://www.ukenglish.org.uk/ukcesafeguarding2019/

2.3 Our classes may be recorded for the following purposes: training and development, quality assurance, moderating, and marketing purposes. If you do not wish your child to take part on those recordings or you have any concerns about your child or the course they are enrolled in, please email our Safeguarding and Prevent Lead, Stephanie Day at stephanie@ukenglish.org.uk.

2.4. By enrolling your children on to an AirCamp course, you, the parent, authorise them to use the College’s online platform and other applications UKCE use for our classes.

3. Studies

3.1. Students are entitled to a placement test

3.2. The maximum class size is 10

3.2.1. There may be occasions when classes temporarily exceed this number before students are re-allocated.

3.3. The timetable and structure of the course may be changed whilst the course is running. The College will keep disruption to a minimum. For the most up-to-date information on the timetable please look at the College website

3.4. Upon completion of their course the students will, on request, receive a certificate of attendance

3.5. The following equipment is strongly recommended for you to maximise your experience as a student at UKCE:

  • Minimum of 3 megabytes per second download speed broadband internet connection
  • Desktop / laptop / tablet
  • Headset
  • 5 Megapixel web camera

3.6 AirCamp lessons are hosted on UKCE’s teaching platform, Ayotree, which works better on Google Chrome and Safari. For students to access the platform, they will be provided with personal and untransferable log-in details – see next section.

4. Account and Password

4.1 Students will be provided with a username, password, or some other information for our on-line courses. They must treat such information as confidential. They must not disclose it to any third party. If they do then their account may be disabled

4.2 We have the right to disable any user identification code or password, whether chosen by the student or allocated by us at any time if, in our reasonable opinion,  students fail to comply with any of the provisions of these terms and conditions.

4.3 If a parent or a student knows or suspects that someone knows their user identification code or password, they must promptly notify us at info@ukenglish.org.uk.

4.4. Parents will be held responsible for any loss or damage resulting from use of students’ password by any third party.

4.5 Parents and students agree that they will not:

4.5.1. Use any robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, program, algorithm or methodology to access, acquire, record, copy or monitor the lessons without UKCE´s express written consent, which may be withheld in UKCE´s sole discretion.

4.5.2. Post or transmit any file which contains viruses, worms, Trojan horses or any other contaminating or destructive features, or that otherwise interfere with the proper working of our on-line courses.

4.6. UKCE is not responsible for any documents shared during the lesson that may contain bugs or viruses. You are responsible for configuring your information technology and using your own virus protection software.

5. Flexibility

5.1. We reserve the right to change teachers, times of lessons and on-line platforms and to combine classes if:

5.1.1. Numbers for any class are low, whatever the reason.

5.1.2. We have technical issues or find more suitable learning tools.

5.1.3. A teacher is sick.

5.2. On-line classes are not usually delivered on UK public holidays, and we will not extend courses to compensate.

5.3 If a student is absent, the lesson cannot be recovered.

5.4 AirCamp may not be delivered for two 2 weeks over the Christmas period.

5.5. Students cannot reduce weekly study hours or change from a full AirCamp course to activities only on the bought programme has started

5.6. Once students have started their course, the course cannot be stopped or postponed.

5.7 Any other permissible changes to a course already started may be charged £25.

6. AirCamp Rules

6.1. Students who do not complete the placement test by themselves risk being placed in the wrong class. This placement test must be completed at least 48 hours before the first lesson

6.2. We reserve the right to terminate your child’s enrolment in the event of conduct or behaviour which in our opinion diminishes (or may diminish) the reputation of the programme, even if such conduct is not in breach of these terms and conditions. Our decision is final.

6.3. If students connect more than 20 minutes late for a class, then they may not permitted to join the class.

6.4. The intellectual property pertaining to our course materials is owned by us and you or your child cannot copy, record, or reproduce the materials for commercial benefit. You or your child also are not allowed to access illegally copied and stored versions of any published material and to do so may put in jeopardy your place on the course.

6.5. Students must:

6.5.1. Only speak English in your class.

6.5.2 Keep microphone and camera on.

6.6 Parents must inform us if children cannot attend any class for any reason.

7. Data

7.1. As a part of the registration process, we ask you to disclose to us all information that we require to assess our obligations and to better understand your requirements.

7.2. When you enrol your child, we will require that you produce all appropriate documentation – including age verification documentation – in order to verify the details submitted to register for the course.

7.3. UKCE is committed to comply with the principles and requirements of the General Data Protection regulation 2018 relating to the holding and processing of your personal data. UKCE will hold and process both electronic and manual, personal data relating to you, any data will be necessary for the performance of this contract and for other lawful processing reasons such as the legitimate interest of the company and where it is necessary for compliance with legal obligation. This data is held electronically on a secure database.

7.4. Contact details: you are required to provide – and keep up to date – you and your child’s contact details

7.5 Your child’s full name and email address will be given to their teacher after registration.

8. Refunds

8.1. A refund will only be considered on ‘Distant Contract’ cases – please see 1.5

8.2. Once a refund is approved, please note:

8.2.1. Refunds may take up to two (02) months from the date when the requisite paperwork is complete.

8.2.2. We do not allow students to transfer their enrolment, credit notes or course fees to any third party.

8.3 If you have requested a refund and it is declined & you are not satisfied with our decision you can visit: www.englishuk.com/en/students/complaints

9. Complaints and Queries

9.1. If you have any problem with the Website or any of the services or wish to contact UKCE, please contact us through our helpline chat support found on our website or if you prefer, you can email info@ukenglish.org.uk

10. Liability

10.1. Save for death or personal injury caused by our negligence we exclude to the extent permitted by law all conditions, warranties and other terms which might be implied by statute, common law or equity any liability for any direct, indirect or consequential loss or damage of any kind, howsoever arising and whether caused by tort (including our negligence), breach of contract or otherwise even if such loss is foreseeable.

10.2. We shall take all responsible steps to fulfil student expectations regarding the course, but we do reserve the right to alter services to at least an equivalent standard at no additional cost.

10.3. While we take all reasonable steps to ensure the information contained in our brochures and website is accurate, we reserve the right to alter this, substitute or withdraw any amenity without further notice.

10.4. Should any of the following events occur then we will not be liable to provide further services: strikes, industrial action, fire, civil unrest, legal action, withdrawal or regulatory consents, lockout or interruption or failure of electricity, and acts of God  (including flood, earthquake, storm, hurricane, infectious diseases or pandemics or other natural disasters that are beyond the reasonable control of the parties)

10.5 Our teachers will be held directly liable should the tone or content of their communications with students be deemed offensive in any way. We hold no responsibility for this, although we will be sure to investigate and discipline the offender if necessary, including, but not limited to, suspending or terminating their contract with UKCE or reporting their conduct to the relevant government authorities.

11. General

11.1. These terms of business are written in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts.

11.2. The Contracts (Rights of Third Parties Act) 1999 is excluded.

11.3. No variation to these terms will be binding unless the variation is recorded in writing and signed by us and the parent.

11.4. These terms of business represent the entire agreement reached by the parties and excluding any fraudulent misrepresentation, no other statement, whether oral or in writing, will be regarded as a contractual term of these terms of business.

11.5 Marketing – Sometimes we will record the lessons. If you do not wish that this should be used for marketing purposes, then please inform us at enrolment.

12. Changes of these terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.