Terms & Conditions

A) Admissions

  1. The minimum age for registration at UKCE is 12 years. Students over the age of 16, can join adult classes. Students under 18 are required to have a consent form signed by their parent/guardian.
  2. Students between the age of 12 and 17 will be in closed groups and separated from adults.
  3. UKCE reserves the right to grant or refuse admission to any candidate.
  4. UKCE reserves the right, at any time to make whatever changes may be deemed necessary in admission requirements, course fees, policies & procedures, regulations and academic programmes prior to the start of any programme.
  5. To enrol on a course, each candidate must complete an assessment of his/her level of English and an application form. Each candidate must also provide his/her original valid passport and visa, if necessary. EU students may present an identity card which shows evidence of nationality. Drivers’ licenses are not acceptable forms of identification. Students who have not presented valid ID by the start of their course will not be admitted to class and will not be entitled to a refund of any days lost.
  6. To re-enrol at the end of your course, you must inform the college 2 weeks in advance in order to guarantee your seat will be reserved. There will be a £5 fee to renew your student card.
  7. Any candidate who has not reported to the college on the date of joining may be expelled from the course and the college.
  8. UKCE does not discriminate against candidates on the basis of age, gender, disabilities, religious or political beliefs, or any other unique or individual qualities.
  9. B) Visas

  10. Students may be entitled to a refund in the event of visa refusal/ withdrawal, on the satisfactory provision of the following documents to the college:
    a. Completed Refund Application Form
    b. Original refusal letter from the UK Visas and Immigration or embassy / consulate.
    c. Copy of passport including the page where the refusal stamp has been made.
    d. All the original documents provided by the college for visa application.
    Please note the following:
    a. In the event of a visa refusal, where the candidate is not at fault, a minimum administration fee of £150 will be charged, and the remaining amount will be refunded within 14 working days.
    b. If the reason of the visa refusal is solely because of the applicant’s own failures in the visa application process, then the college will refund the fees less 25%.
    c. If it is established that the visa was refused due to the applicant presenting false information at any stage of the process, UKCE reserves the right to refuse a refund of fees in their entirety. In these situations, any fees paid to UKCE will be forfeited.
    d. In the case of withdrawal, evidence such as valid documents reflecting the reason for withdrawing the application (bereavement of an immediate family member or health and medical grounds of the student)
  11. Students on a Short Term Study Visa are required to attend a minimum of 16 hours per week.
  12. UKCE will not facilitate any student who is in breach of immigration rules and will report any such student.
  13. Prospective students applying for a Short-Term Study Visa will be issued with a letter of acceptance on the course and a visa letter. UKCE reserves the right to refuse to issue visa letters, cancel course applications or refund fees in the event of prospective students failing to meet the criteria for admission, subject to the terms of cancellation.
  14. A conditional letter of acceptance does not guarantee a visa.
  15. UKCE cannot give official advice to candidates regarding visa applications. For the most accurate information on visa applications, please check: https://www.gov.uk/study-visit-visa/overview
  16. C) Accommodation

  17. The College organises accommodation through British Council registered agencies. The booking procedure is as follows: the student submits a booking form, UKCE responds with an accommodation offer that meets the student’s requirements, the student accepts the offer by making the payment. Once the payment has reached our bank account, the accommodation will be booked. Bookings should be made at least two weeks in advance of the student’s arrival. All bookings are subject to availability and accommodation rates are subject to change depending on season and availability.
  18. Accommodation bookings can only be guaranteed after payment has reached our bank account. Payments are due at least two weeks before the student’s arrival date, unless otherwise arranged. There will be a non-refundable £50 registration charge on all accommodation bookings, payable to UK College of English.
  19. Bookings for under 18s are subject to a £15 per week supplement. Superior and executive categories are not available for this age group. All under 18s are required to have their parent/guardian complete a safeguarding plan at the time of booking which details curfew arrangements and a daily timetable for the student. Under 18s are not given keys to the home unless special arrangements are made in advance. Under 18s will not be housed with students 18 and over. Under 16s in homestay accommodation for more than one month are subject to an additional fostering fee of £50 per week.
  20. The student must provide an arrival time at least 3 days in advance. Failure to do this may result in delays in giving the student access to the accommodation, as there may be no one available to welcome the student at the time of arrival.
  21. The student should inform UKCE of any problems with the accommodation as soon as possible. If the accommodation is unsuitable according to UKCE’s policy (i.e. clean, friendly, study space, access to laundry facilities, etc.) UKCE will offer an alternative. If the student does not want to accept the alternative offer, this will be considered a cancellation, and the above-mentioned notice periods apply.
  22. Twin rooms in homestay accommodation must be booked by two students travelling together.
  23. Bookings for accommodation in halls of residence are non-refundable in their entirety.
  24. Halls of residence charge a refundable safety deposit of up to £250. Refund subject to satisfactory checkout inspections.
  25. UKCE will not be responsible for damage or loss of front door keys issued to students staying in homestay accommodation or halls of residence. All damages, breakages, or loss of property in the accommodation must be paid for by the student.
  26. Students in homestay accommodation are not to give out address or telephone information or invite guests into the home without permission from their hosts.
  27. The accommodation agencies and UKCE reserve the right to remove any student from their accommodation if their conduct is deemed unacceptable. The student will be responsible for any costs incurred in relocating the student, and this may result in loss of accommodation fees.
  28. D) Payments and Fees

  29. The amount of fees mentioned on college documents and website do not cover course registration fees, accommodation booking fees, exam registration fees, books, accommodation or other living expenses of the student in the UK.
  30. The total course fee must be cleared prior to the start of the course. Failure to pay the full amount agreed will delay the start of your course.
  31. No letters will be provided until the above clause is met.
  32. The course fees cannot be deferred or transferred to the name of another student even if the course is the same.
  33. Fees cannot be deferred to a different period under any circumstances unless it is agreed by the management of the college.
  34. All charges for transferring money to the college must be paid by the student/representative.
  35. Not included in your course fee is insurance, course text books and examination fees. Course books cost £25 each.
  36. Social activity entry and travel tickets are not included in your course fees and must be paid separately.
  37. The amount of fees stated on the College documents and websites does not include reductions for public holidays.
  38. UKCE will not be responsible for payments made to any person or organisation other than the college itself.
  39. Payments for courses and/or accommodation can be made by cash, cheque, credit and debit card, by Bankers Draft to UK College of English, or directly wired to the college bank account.
  40. E) Cancellation Policy

  41. Course cancellations: All course cancellations must be made in writing. Cancellations must be received within normal working hours, Monday to Friday, 9:00 to 17:00
    Before starting your course: If you wish to cancel, change or postpone your course, we require one week’s notice in writing. Where less than one week’s notice is given, payment for the first week of your course will be deducted at the time of refund.
    After starting your course:
    Once a student arrives at the College for studies, and then decides to leave, for whatever reason, fees paid to the College are non-refundable and non-transferable in their entirety. Re-enrolments are also non-refundable and non-transferable as they are an extension of your current course.
  42. Accommodation cancellations: All accommodation cancellations must be made in writing. Cancellations must be received within normal working hours, Monday to Friday, 9:00 to 17:00.
    Before arrival: Once the accommodation is booked, any cancellations or changes must be made at least one week before arrival for students arriving between September and May. For students arriving in June, July, and August, two weeks’ notice is required.
    After arrival: For accommodation cancellations made after the student has arrived, one week’s notice is still required between September and May. Two weeks’ notice is required in June, July, and August. 15% of all unused accommodation fees will be deducted at the time of refund.
    Refunds will be given in accordance with the above-stated notice periods.

    F) Refund Policy

  43. Requests for refunds must be made in writing. Refunds will only be given for cancellations made within the appropriate notice period. Students who do not give appropriate notice for cancellations will not be given a refund. Once a refund request has been approved, fees will be refunded within 14 working days. UKCE will charge a minimum fee of £30 to cover international bank transfers.
  44. G) Course changes

  45. Missed classes cannot be recovered and start and end dates will be decided at the time of registration. You may request a one week holiday if I book it at least 5 days in advance and pay a £25 fee for the week. If you are studying less than 12 weeks, you may only take a maximum of one week’s holiday. For courses 12 weeks or more, you can take a maximum of 2 weeks. Missed one to one lessons can only be recovered if one day’s notice is given. However, in exceptional circumstances, please speak to a member of the reception staff. It may be necessary to explain your situation to the Centre Head, whose decision is final.
  46. The college reserves the right to cancel any course if the minimum enrolment figures are not being met and in such rare instance UKCE will provide an acceptable alternative course.
  47. H) Student Conduct

  48. The minimum attendance of 80% is mandatory; failure to maintain the same will result in the expulsion of the student from the college and will not be eligible for a fee refund.
  49. In the event of a student being dismissed from the college for poor attendance or any behaviour that breaches the college code of conduct, the course fees paid will not be refunded.